Shipping policy
CuttingMixDrink.com – Shipping Policy
Contact: support@cuttingmixdrink.com
At CuttingMixDrink.com, we are committed to providing a smooth shopping experience with fast, tracked, and reliable worldwide delivery. Every order is handled with care and dispatched as quickly as possible from our fulfillment centers.
1. Free Worldwide Shipping
We offer free standard shipping on all orders, with no minimum purchase. The price you see at checkout is the total price — no hidden fees.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation. Shipping time begins once your order has been dispatched and a tracking number has been assigned.
During high-demand periods (holidays or promotions), processing may take up to 3 business days.
3. Estimated Delivery Times
All shipments are fully tracked. Estimated delivery times after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| North America (US & Canada) | 7–10 business days |
| Mexico & Central America | 5–8 business days |
| South America | 8–12 business days |
| Europe | 5–7 business days |
| Asia & Oceania | 8–12 business days |
| Middle East & Africa | 10–15 business days |
These are estimates and may vary due to customs, local carriers, or other factors beyond our control.
4. Delivery Coverage
We ship to customers worldwide. All shipments include a tracking number sent via email once your order has been dispatched.
5. Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. Use this number to track your package in real time via the carrier's website.
If you do not receive your tracking link within 3 business days after placing your order, contact us at support@cuttingmixdrink.com.
6. Customs, Duties, and Import Taxes
- Customers are responsible for any customs duties or import taxes.
- We are not liable for delays caused by customs, weather, strikes, or other external events.
- We recommend checking local regulations before ordering.
7. Incorrect Address or Delivery Issues
Please verify your shipping address at checkout. If you entered an incorrect address, contact us immediately at support@cuttingmixdrink.com. Orders that cannot be delivered due to incorrect information may not be eligible for a full refund once shipped.
8. Lost or Undelivered Packages
If tracking shows your order was delivered but you haven’t received it:
- Check with neighbors or your local postal office.
- Contact the shipping carrier with your tracking number.
- If unresolved, email support@cuttingmixdrink.com — we will investigate with the carrier.
We will work to find a resolution in cases of confirmed delivery but missing packages.
9. Consumer Rights
Where applicable, customers retain full rights under local consumer protection laws, including the right to request redelivery or a full refund if the order does not arrive within the estimated timeframe.
10. Contact Information
For questions or concerns regarding shipping, contact our support team:
Email: support@cuttingmixdrink.com
Website: www.cuttingmixdrink.com
Support is available Monday–Friday, 8:00 AM–8:30 PM (local time). Average response time: 24–48 business hours.