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CuttingMixDrink.com – Return & Refund Policy

Contact: support@cuttingmixdrink.com

At CuttingMixDrink.com, your satisfaction is our priority. We understand that occasionally a product may not meet your expectations, and we are committed to making returns and refunds as simple and fair as possible.

📝 Return Requirements

You may request a return and refund within 100 days from the delivery date if:

  • The product has not been used and is in its original packaging.
  • The seal or protective wrapping has not been opened.
  • Proof of purchase is provided (order number, email confirmation).

Returns made after 100 days are not eligible for a refund unless required by local law.

📍 How to Initiate a Return

To start a return:

  • Email support@cuttingmixdrink.com with:
    • Order number
    • Reason for return
    • Photo of the product (if applicable)
  • Our support team will respond within 2 business days with return instructions and any necessary authorization.
  • Pack the product securely and ship it following the provided instructions.

Important: Return shipping costs are the responsibility of the customer unless the return is due to a CuttingMixDrink.com error (e.g., wrong or defective product).

💰 Refund Process

After receiving and inspecting the returned item:

  • We will notify you via email of the refund status.
  • If approved, the refund will be credited to the original payment method within 7–14 business days.
  • The refunded amount will equal the product cost minus any original shipping fees (unless the return is due to our error).

🔄 Replacements

We do not currently offer direct product replacements. If you want a different item, return your original purchase for a refund and place a new order.

❗ Defective or Incorrect Orders

If the product received is damaged, defective, or incorrect, contact us immediately at support@cuttingmixdrink.com providing:

  • Photos of the damaged/incorrect item
  • Order number

We will resolve the issue by offering a replacement or full refund, including return shipping when applicable.

📍 Final Notes
Refund approval is at the discretion of CuttingMixDrink.com, following the guidelines above.
This policy may be subject to change; the most up-to-date version will always be posted on CuttingMixDrink.com.